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SHIPPING RATES & DELIVERY TIMES

Standard Shipping (Parcel Post)

Handling times 2-8business days 

• Cost: $9.95 flat rate
• FREE on orders over $200
• Delivery Time:Metro areas: 2-4 business daysRegional areas: 3-7 business daysRemote areas: 5-10 business days

Express Shipping (Express Post)

Handling times 1-4 business days 

• Cost: $15.00 flat rate
• Delivery Time:Major cities: Next business day*Regional centres: 1-4 business daysOther areas: 3-5 business days

*Next business day delivery available between capital cities (excluding Darwin) and select major centres. See Australia Post's Express Post network for eligible postcodes.

FREE SHIPPING

Enjoy FREE standard shipping on all orders over $200 Australia-wide!

At Canine Crunch, we take pride in providing high-quality, natural dehydrated dog treats. Your satisfaction — and your dog’s safety — is our priority.

🦴 Food Safety & Change of Mind

Due to food safety and hygiene regulations, we cannot accept returns or offer refunds for change-of-mind purchases, opened products, or items stored incorrectly after purchase.

✅ Faulty, Damaged or Incorrect Items

Under Australian Consumer Law, you are entitled to a replacement or refund if your product is:

    •    Faulty or unsafe

    •    Damaged in transit

    •    Incorrectly supplied

If this occurs, please contact us within 7 days of delivery or purchase with:

    •    Your order number or proof of purchase

    •    Photos of the product and packaging

Once approved, we will offer a replacement, refund, or store credit, depending on your preference.

🚚 Shipping Issues (Online Orders)

If your order is lost or arrives damaged, please contact us and we’ll work with the courier to resolve the issue as quickly as possible.

📍 Market Purchases

For market purchases, proof of purchase is required for any refund or replacement request.

📩 Contact Us

Email: info@caninecrunchdogtreats.com

Business: Canine Crunch