Refund policy

At Canine Crunch, we take pride in providing high-quality, natural dehydrated dog treats. Your satisfaction — and your dog’s safety — is our priority.

🦴 Food Safety & Change of Mind

Due to food safety and hygiene regulations, we cannot accept returns or offer refunds for change-of-mind purchases, opened products, or items stored incorrectly after purchase.

✅ Faulty, Damaged or Incorrect Items

Under Australian Consumer Law, you are entitled to a replacement or refund if your product is:

    •    Faulty or unsafe

    •    Damaged in transit

    •    Incorrectly supplied

If this occurs, please contact us within 7 days of delivery or purchase with:

    •    Your order number or proof of purchase

    •    Photos of the product and packaging

Once approved, we will offer a replacement, refund, or store credit, depending on your preference.

🚚 Shipping Issues (Online Orders)

If your order is lost or arrives damaged, please contact us and we’ll work with the courier to resolve the issue as quickly as possible.

 

📍 Market Purchases

For market purchases, proof of purchase is required for any refund or replacement request.

📩 Contact Us

Email: info@caninecrunchdogtreats.com

Business: Canine Crunch